Terms and Conditions

Valoya Oy (Ltd)


Terms & Conditions

These terms and conditions outline the rules and regulations for the use of the website of Valoya Oy (Valoya from this point onwards).

Valoya is located at:  Melkonkatu 26 , Helsinki, Uusimaa – 00210, Finland.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Valoya’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions and Privacy Policy and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”, “Valoya” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Finland. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Product Warranty:

Please visit our Warranty page to read the terms of our product warranty and our exchange and returns policy. For support with a purchased product please go to valoya.com/support.



Our products are designed for agricultural research and cultivation purposes. We do not endorse illegal production of controlled substances and will require verification of the possession of appropriate cultivation licences from Clients. Information published on this website such as product photography, product technical specifications etc are for reference only. The actual appearance of products may vary depending on Client’s computer monitor settings and other factors. The technical specifications displayed are typical and there may be variation from one production batch to another. Furthemore, in spite of making every effort to keep information accurate and up-to-date, incorrect information may occasionally end up published on the website. Valoya shall not be liable for any damages that may occur from errors and misprints on Valoya’s website. Additionally, due to Valoya’s continuous program of product development Valoya’s reserves the right to change the published data without notice.

We have created our own spectrum quality standard outlining the permitted spectral variances across product generations and production batches. These variances are minimal and guarantee consistent results in long term trials or when using same cultivation protocols over a long period of time. Clients may request this document prior to purchase from our sales team.



The duration of the product shipping depends on whether the ordered product is immediately available in stock or has to be made to order. If the product is to be made to order then the lead time depends on which product it is and which accessories are ordered with it. After a quote has been requested Valoya’s sales team will calculate the delivery time, case by case. The delivery time is further dependent on the shipping carrier’s  speed of delivery. We offer our customers to choose their shipping option based on how urgently they need the products. The rate of shipping depends on selected carrier’s rates. We mostly use the DAP Incoterm, however we make exceptions based on Client’s needs.


Orders and Order Processing:

Valoya sells to all countries either directly or through our network of resellers. The full list of Valoya’s resellers can be found at https://www.valoya.com/valoya-resellers-list. The payment terms depend on the volume of the order, status of the resellers through which the order is made and other criteria.

We commit to answering requests for quotes as soon as possible but make no guarantees as to how long that takes.



Valoya’s online store, found on the www.valoya.com website enables registered businesses from the EU to place orders directly from Valoya. At the moment it is not possible for businesses outside of the EU nor private persons anywhere to place orders.

Valoya reserves the right to change the prices. Prices at the time of placing an order are valid throughout the buying process. Valoya reserves the right to cancel the order without any notification. Valoya also reserves the right to change its product assortment or stock availability in the webstore before a purchase has been registered.

We explicitly reserve the right to not accept any order for any reason. For customers buying Valoya’s products for the cultivation of cannabis, it is imperative to be in possession of a cannabis cultivation license within the country where cultivation will occur. Valoya does not sell its product for use in illegal cultivation of cannabis and such order requests will be rejected.

Furthermore, Valoya reserves the right to cancel orders in situations listed below, without being liable for damages or costs other than repayment of received funds from the customer in relation to the cancelled order:

– the product is not in stock,

– the customer has supplied incorrect or non-verifiable billing information,

– your order is flagged up by our security systems as an unusual order or an order susceptible to fraud,

– your payment is not received according to the payment terms (direct bank transfer mode of payment),

– we believe you are an unlicensed cannabis grower,

– we believe you are a competitor whose interest is in studying our products,

– there was an error in the price displayed on the webshop,

– we could not deliver to the address provided by you and

– due to an event outside our control such as system loopholes and temporary malfunctions.

We accept credit card and bank transfer payments. The payment term for bank transfer payments (direct bank transfer on the webstore) is 100% upfront payment (exceptions apply to customers who have previously bought from Valoya whether through the webstore, or otherwise). The payment term for card (credit/debit) payments is 100% upfront payment, at all times.

The card payment option is handled by Stripe (www.stripe.com).

Product returns are subject to the same return policy defined in our warranty, available here: www.valoya.com/warranty


You Must Not:

  • Republish material from https://www.valoya.com
  • Sell, rent or sub-license material from https://www.valoya.com
  • Reproduce, duplicate or copy material from https://www.valoya.com
  • Redistribute content from Valoya (unless content is specifically made for redistribution such as on the https://www.valoya.com/press-releases/ page).


Hyperlinking to our Content:

The following organizations may link to our Web site without prior written approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce and other trade associations, various industry associations, internet portals, online directory distributors etc.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site. If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to sales@valoya.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.


Logo and Trademark:

Valoya® is a registered trademark of Valoya Oy in the European Community, the USA and certain other countries. No use of Valoya’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.



We reserve the right to refuse service to anyone at any time 

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