Customer Support

How Can We Support You?

Please fill out the information below and Valoya’s support team will reach out to you asap.

Before you start

Please check through these pages first to find the answers you are looking for.

Still need support with the product you purchased?

Let us know by filling in the form below and we will be in touch shortly to assist you.

Product Support Request Form

1 Details of Issue
2 Additional Information
3 Contact Information
  • Details of Issue

    Please complete this section in as much detail as possible to help us understand the issue and assist you to the best of our ability.
  • If you have more than one product to report, please click the plus icon on the right of the row below to add more rows.
    Product (e.g. B100 NS1, LED Driver...)QuantitySerial number (if known; see product label)YF / XF code (if known; see product label) 
  • Date Format: DD slash MM slash YYYY
  • Please be as specific as possible.
  • Please input the range of typical temperature on the site (e.g. 20-30).
  • Please input the range of typical humidity on the site (e.g. 50-100).
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