Customer Support

Before you start

Check through those pages to help finding the information you need

Still need support with the product you purchased?

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1 Details of Issue
2 Additional Information
3 Contact Information
  • Details of Issue

    Please complete this section in as much detail as possible to help us understand the issue and assist you to the best of our ability.
  • If you have more than one product to report, please click the plus icon on the right of the row below to add more rows.
    Product (e.g. B100 NS1, LED Driver...)QuantitySerial number (if known; see product label)YF / XF code (if known; see product label) 
  • Please be as specific as possible.
  • Please input the range of typical temperature on the site (e.g. 20-30).
  • Please input the range of typical humidity on the site (e.g. 50-100).