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Before you start

Please check through these pages first to find the answers you are looking for.

Warranty Policy

FAQs

Installation Guides

Troubleshooting Checklist

This list helps to troubleshoot the issue. If all statements are checked and correct but the issue remains, please contact us via the form below for further support.

The Valoya luminaires previously worked correctly.
All electrical connections have been checked.
Electrical power is reaching the product.
Valoya products have not been modified.
All Valoya luminaires were connected to LED Drivers before the mains supply was switched on.
When using a 2-channel LED Driver (with aluminum casing), both channels are used.

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