Customer Support

How Can We Support You?

Please fill out the information below and Valoya’s support team will reach out to you asap.

Before you start

Please check through these pages first to find the answers you are looking for.

Troubleshooting Checklist

This list helps to troubleshoot the issue. If all statements are checked and correct but the issue remains, please contact us via the form below for further support.

  • The Valoya luminaires previously worked correctly.
  • All electrical connections have been checked.
  • Electrical power is reaching the product.
  • Valoya products have not been modified.
  • All Valoya luminaires were connected to LED Drivers before the mains supply was switched on.
  • When using a 2-channel LED Driver (with aluminum casing), both channels are used.

Still need support with the product you purchased?

Let us know by filling in the form below and we will be in touch shortly to assist you.

Product Support Request Form

1 Details of Issue
2 Contact Information
  • Details of Issue

    Please complete this section in as much detail as possible to help us understand the issue and assist you to the best of our ability.
  • If you have more than one product to report, please click the plus icon on the right of the row below to add more rows.
    Product (e.g. B100 NS1, LED Driver...)QuantitySerial number (if known; see product label)YF / XF code (if known; see product label) 
  • Date Format: DD slash MM slash YYYY
  • Please be as specific as possible.
  • Please input the range of typical temperature on the site (e.g. 20-30).
  • Please input the range of typical humidity on the site (e.g. 50-100).
  • Additional Information

  • Please read each statement below carefully and mark in the checkbox if the statement is CORRECT to you.
  • Information on circuit protection
  • Miniature Circuit Breaker
    ManufacturerModelAmount of Valoya luminaires connected to one unitCurrent ratingType (e.g. Type C)
  • Residual Current Device / Residual Current Circuit Device
    ManufacturerModelAmount of Valoya luminaires connected to one unitCurrent ratingType (e.g. Type C)
  • Inrush Current Limiter
    ManufacturerModelAmount of Valoya luminaires connected to one unitCurrent ratingType (e.g. Type C)
  • ManufacturerModelAmount of Valoya luminaires connected to one unit
  • If you have any relevant picture, please upload it here. Accepted file types: jpg, gif, png, pdf.
    Drop files here or
    Accepted file types: jpg, gif, png, pdf.
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