This privacy notice discloses the privacy practices for www.valoya.com. Valoya strives to align its practices with the General Data Protection Regulation (GDPR). Your data will never be sold to third parties.
Our basis for processing any personal data is conducting our business (delivering orders, purchasing services from suppliers, interacting with media representatives etc). Some of this data may be made available to third parties some of which may be outside the EU / EEA area such as: our CRM platform, our website traffic analytics platforms, our shipping services suppliers etc. all of which falls under regular business activities. Valoya is NOT in the business of selling, trading or capitalising on this data in any other way.
This privacy notice applies solely to information collected by this website. It will notify you of the following:
The reasons why we may collect and process data:
The data you voluntarily provide to us may include your name, e-mail, phone number and other personal identifiers that you have voluntarily submitted through the valoya.com/contact form or sent to us through e-mail. This data will be used to complete the business activity of mutual interest (sale, information sharing etc.). The third parties that may have access to this data include our CRM system, our file storage system and other similar platforms used for data management. The data is stored safely on these platforms. None of this data will be sold or exchanged for any other kind of value to any other third parties. Once the business interaction for which you have contacted us has been complete, we will still store this data so as to deliver customized service and to build and maintain a customer relationship. We also store it for our own business analytics purposes as is common in any business worldwide.
If you have shared your e-mail with us for the purpose of receiving our marketing communications then you will have an option to opt-out of it with every communications piece that you receive (e.g. a clearly marked unsubscribe option at the bottom of each newsletter). Once you decide to opt-out, your data is automatically removed from our data storage system.
This includes recording what our website visitors click on and which parts of our website they browse. This is a common practice and is further explained in the ‘Cookies’ section below. We do not record your clickstream outside of our website. Valoya is not in the business of selling advertising space on its website, thus we have no interest nor capability of collecting this kind of data.
We both process data ourselves and use various platforms that enable effective running of our business. The third party platforms we share data with are:
Some of these companies may have servers and store data outside the EU/EEA area. Furthermore, some of our employees who reside outside the EU / EEA area have access to some of this data.
You may opt out of any future contacts from us at any time. According to the General Data Protection Regulation (GDPR) you have right to:
GDPR is an EU wide regulation and the strictest personal data protection regulation globally at the moment. If you choose that we delete any data that we may have on you, please send this request to sales (at) valoya.com.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. All persons within our company that may have access to parts or all of this data, do so by using personal usernames and passwords for platforms on which this data is stored. All our computers are protected with anti-virus software applications.
Valoya will occasionally send out surveys to its customers and resellers. These are solely for the purpose of improving our products and our service. No personal data shall be collected in these surveys and all information provided shall be anonymous. This data will be processed using one or more of the following 3rd party data processing platforms: Survey Monkey, MailChimp and Pipedrive. All of these 3rd party data processing platforms are GDPR compliant. The data will be stored for the purpose of comparing the scores of the survey with surveys to follow and understand in which key performance indicators we are improving and in which ones we are not.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
The information is collected into databases protected by firewalls, passwords and other technical measures. The databases and the backup copies of them are in locked premises and can be accessed only by certain pre-designated persons. Each user has a personal username and password to the systems where personal data are stored. Data is stored until its owner requests for it to be deleted.