Privacy Policy

This privacy notice discloses the privacy practices for www.valoya.com. Valoya strives to align its practices with the General Data Protection Regulation (GDPR). Your data will never be sold to third parties.

Our basis for processing any personal data is conducting our business (delivering orders, purchasing services from suppliers, interacting with media representatives etc). Some of this data may be made available to third parties some of which may be outside the EU / EEA area such as: our CRM platform, our website traffic analytics platforms, our shipping services suppliers etc. all of which falls under regular business activities. Valoya is NOT in the business of selling, trading or capitalising on this data in any other way.

This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

The reasons why we may collect and process data:

  • to source products and services needed needed for managing our business (e.g.data of potential suppliers who have reached out to us to promote their offerings)
  • to conduct our sales (e.g.manufacture the products ordered, deliver them to our customers etc)
  • to maintain customer relationships (e.g. for the purposes of improving service with customers in the future, for running the warranty program etc.)
  • to enable marketing communications (e.g. sending out newsletters)

 

Information Collection, Use, and Sharing

Voluntarily Provided Data

The data you voluntarily provide to us may include your name, e-mail, phone number and other personal identifiers that you have voluntarily submitted through the valoya.com/contact form or sent to us through e-mail. This data will be used to complete the business activity of mutual interest (sale, information sharing etc.). The third parties that may have access to this data include our CRM system, our file storage system and other similar platforms used for data management. The data is stored safely on these platforms. None of this data will be sold or exchanged for any other kind of value to any other third parties. Once the business interaction for which you have contacted us has been complete, we will still store this data so as to deliver customized service and to build and maintain a customer relationship. We also store it for our own business analytics purposes as is common in any business worldwide.

If you have shared your e-mail with us for the purpose of receiving our marketing communications then you will have an option to opt-out of it with every communications piece that you receive (e.g. a clearly marked unsubscribe option at the bottom of each newsletter). Once you decide to opt-out, your data is automatically removed from our data storage system.

Automatically Collected Data

This includes recording what our website visitors click on and which parts of our website they browse. This is a common practice and is further explained in the ‘Cookies’ section below. We do not record your clickstream outside of our website. Valoya is not in the business of selling advertising space on its website, thus we have no interest nor capability of collecting this kind of data.

To Whom Do We Disclose Data and Do We Transfer Data Outside EU or EEA?

We both process data ourselves and use various platforms that enable effective running of our business. The third party platforms we share data with are:

  • Pipedrive (CRM software platform)
  • Mailchimp (newsletter creation platform)
  • Google (Google Analytics Tool for website traffic analytics)
  • WordPress (the content management system that enables our website)
  • SurveyMonkey (research tool)

Some of these companies may have servers and store data outside the EU/EEA area. Furthermore, some of our employees who reside outside the EU / EEA area have access to some of this data.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. According to the General Data Protection Regulation (GDPR) you have right to:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

GDPR is an EU wide regulation and the strictest personal data protection regulation globally at the moment. If you choose that we delete any data that we may have on you, please send this request to sales (at) valoya.com.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. All persons within our company that may have access to parts or all of this data, do so by using personal usernames and passwords for platforms on which this data is stored. All our computers are protected with anti-virus software applications.

Surveys

Valoya will occasionally send out surveys to its customers and resellers. These are solely for the purpose of improving our products and our service. No personal data shall be collected in these surveys and all information provided shall be anonymous. This data will be processed using one or more of the following 3rd party data processing platforms: Survey Monkey, MailChimp and Pipedrive. All of these 3rd party data processing platforms are GDPR compliant. The data will be stored for the purpose of comparing the scores of the survey with surveys to follow and understand in which key performance indicators we are improving and in which ones we are not.

Cookies

We employ the use of cookies to collect analytics data of our website such as number of visitors, how long they stay on our website and which content they find most interesting. By using Valoya’s website you consent to the use of cookies in accordance with Valoya’s Privacy Policy. When you visit our website for the first time you will be prompted to read our Privacy Policy in order to understand that continuing to use our website implies you consent to our cookie policy.

Most of the modern day interactive web sites use cookies to enable retrieving user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Usage of a cookie is in no way linked to any personally identifiable information of the website visitor. The storage and retention period of the cookies varies by cookie type. The session cookies elapse when you close the web browser. Permanent cookies usually have a term of use, which varies from two months to a couple of years.

Links 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

How Do We Protect the Data and How Long Do We Store Them?

The information is collected into databases protected by firewalls, passwords and other technical measures. The databases and the backup copies of them are in locked premises and can be accessed only by certain pre-designated persons. Each user has a personal username and password to the systems where personal data are stored. Data is stored until its owner requests for it to be deleted.